Phileas Dogg. Quintissential Pet Products from Around the World

Returns Policy

Phileas Dogg wants to ensure you are happy with your order.

If you receive a product that is different from the description given, damaged or faulty please contact us and we will happily replace the item or refund the cost. All faulty or damaged goods should be notified to Phileas Dogg within 7 days of the delivery of the order.

If you purchase an item that you do not wish to keep for any reason, Phileas Dogg  will be happy to refund the purchase price excluding any postage and packing costs. You must send this item back in pristine condition with labels attached and all original packing in tact. Phileas Dogg reserves the right not to refund if the item is not returned in a resaleable condition.

If you purchase an item that is the wrong size we will exchange it for another size (or a refund if no appropriate size is available/exists excluding any postage and packing costs).

Please use the returns function on this website, e-mail or call us to arrange a replacement or a refund.

The item(s) should be returned to us at

 Returns: Phileas Dogg, Unit 12, Wedglen Industrial Estate, Wyndham Business Park, Bepton Road, Midhurst, West Sussex, GU29 9RE

Your statutory rights are not affected. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

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