Phileas Dogg. Quintissential Pet Products from Around the World

Delivery

Phileas Dogg  uses Royal Mail for smaller orders. We also use a next-day courier for heavier items or orders of a higher value.



Our delivery charges are as follows:



UK and Northern Ireland

Flat rate shipping of £5.00 for all orders under £100.00. For orders between £100.00 and £250.00 flat rate shipping is £8.95 and allows us to use a courier service. For all orders over £250.00 within the UK shipping is free.

We aim to ship all items within 7 days if all items are in stock. However most orders are received within 3 business days. If your order is time-sensitive we urge you to call us to check stock by calling 01428770044



If some of your order is not is stock we will aim to dispatch these items within 14 days of your order. If, in the unlikely event, that we are not able to send your items within 30 days we will contact you.



We will deliver outside of the EU but will not accept responsibility for customs charges due from larger orders. Please check your countries import charges before ordering.



Unless we agree a longer time for delivery of your order with you, we will always deliver you goods within 30 days. If we are unable to fulfill your order within 30 days we will inform you immediately and if you are in agreement arrange another time for delivery of your order. If we cannot arrange another time for delivery we will gladly refund any money you may have paid and/or cancel the order.


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